Senior Officer – Chargeback & Dispute Resolution (OG-II)

About the Role

As a Senior Officer – Chargeback & Dispute Resolution (OG-II), you will be an integral part of our financial team, responsible for handling customer disputes and chargebacks. This role requires a detail-oriented professional who is adept at investigating, resolving, and preventing disputes in accordance with industry standards and regulations. You will play a pivotal role in maintaining our company's reputation for excellent customer service and ensuring customer satisfaction.

Key Responsibilities

• Investigate and resolve customer disputes and chargebacks in a timely and accurate manner.
• Communicate effectively with customers, merchants, and card networks to gather necessary information for dispute resolution.
• Ensure compliance with all applicable regulations and policies related to chargebacks and dispute resolution.
• Identify trends and patterns in disputes and chargebacks to develop strategies for reduction.
• Provide comprehensive reports on dispute resolution activities and outcomes to management.
• Collaborate with other team members to improve processes and procedures related to dispute resolution.
• Stay current with industry trends and developments in dispute resolution and chargeback management.

Requirements & Qualifications

• Bachelor's degree in Finance, Business, or a related field is required.
• Proven experience in a similar role in the financial industry is essential.
• Strong understanding of chargeback processes, rules, and regulations.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills, with the ability to handle sensitive situations diplomatically.
• Proficiency in using financial software and systems.
• Ability to work independently, manage multiple tasks, and meet deadlines.

Benefits & Perks

• Competitive salary package with performance-based bonuses.
• Comprehensive health insurance plan including dental and vision coverage.
• Opportunities for professional development through training and education programs.
• Generous vacation and paid time off policy.
• Employee assistance program for mental health support.